Help & FAQ

Booking

How do I book?

Choose a trip, pick a date and your group, and pay by card or bank transfer. Your QR voucher arrives by email as soon as payment is received.

How do I pay?

Two ways:

• Card: Visa or Mastercard, issued in Mauritius or abroad, on our bank's secure payment page. Your booking is confirmed straight away. For a foreign card, your bank converts the amount to your own currency.
• Bank transfer: from a bank account in Mauritius. We hold your places for 12 hours while you pay, and confirm as soon as the money arrives. Offered when the trip is far enough ahead.

Prices are in Mauritian rupees (Rs); VAT (15%) is added at checkout.

Can I cancel or change my date?

Yes. Cancellation is free up to 48 hours before your trip. After that, or if you don't show up, there is no refund. To change your date, contact us at least 48 hours before and we'll move your booking.

On the day

Where do trips leave from?

From the public beach at Trou d'Eau Douce on the east coast, opposite Le Four à Chaux restaurant. Your voucher has a QR code that opens the meeting point in Google Maps, and the operator's phone number.

Is hotel pickup included?

Not yet. If you need help getting to Trou d'Eau Douce, message us on WhatsApp.

How do I get to Trou d'Eau Douce?

By taxi or hire car. From the north-coast hotels around Grand Baie, allow about an hour by taxi; from the south-west (Flic en Flac, Le Morne), allow an hour and a half to two hours; from Belle Mare and the east-coast hotels, around 15 to 20 minutes. Book a taxi with your hotel the evening before.

What time should I arrive?

15 minutes before departure. Your departure time is on your voucher.

What should I bring?

Your voucher (on your phone is fine) and your ID card or passport. Then:

• swimwear and a towel
• sun cream and a hat
• a change of clothes
• a waterproof bag for your phone
• your own snorkelling mask

Some cash is useful for extras on the island, such as parasailing.

Is snorkelling gear provided?

Please bring your own mask: guests normally bring their own for the snorkelling stops.

Can children come?

Yes, all ages. Babies under 2 travel free, children aged 2 to 10 pay the child price, and teens (11 to 17) pay the adult price.

I can't swim. Can I still come?

Yes. You can stay on the boat or paddle in the shallows, and the crew carry life jackets. Tell us when you book if anyone in your group cannot swim.

What if the weather is bad?

Trips go ahead in light rain. If the skipper cancels for weather or safety, we contact you on WhatsApp and you choose a new date or a full refund.

Vegetarian, or have an allergy?

Choose the vegetarian meal when you book. For allergies, tell us in the special requests at least 48 hours before your trip and we pass it to the skipper.

Still need help?